Privacy policy

Privacy Policy

Last updated: 21 May, 2026

At OHTAKU COFFEE, accessible from ohtakucoffee.store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

By accessing our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect certain information including:

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Information
• Device & Browser Information
• IP Address
• Order History
• Website Activity & Analytics

This information helps us improve your shopping experience and fulfill orders efficiently.

2. How We Use Your Information

Your information may be used for:

• Processing and fulfilling orders
• Shipping and delivery updates
• Customer support communication
• Sending promotional emails and newsletters
• Improving our website and services
• Fraud prevention and store security
• Marketing and advertising purposes

We only collect information necessary to operate and improve OHTAKU COFFEE.

3. Payment Security

All payments made on OHTAKU COFFEE are securely processed through Shopify and trusted payment gateways. We do not directly store or access your complete payment details.

Your financial information is encrypted and protected using industry-standard security measures.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember customer preferences
• Improve website functionality
• Analyze visitor behavior
• Personalize user experience
• Run marketing campaigns

You may disable cookies through your browser settings, although some website features may not function properly.

5. Third-Party Services

We may share limited information with trusted third-party providers necessary to operate our store, including:

• Shopify
• Shipping carriers
• Payment processors
• Analytics providers
• Email marketing platforms

These services only receive information required to perform their functions.

We do not sell or rent your personal information to third parties.

6. International Shipping & Processing

As OHTAKU COFFEE is inspired by Japanese specialty coffee culture and works with sourcing and packaging partners connected to international production systems, some products may require extended processing or shipping times.

Packaging appearance and certain product details may vary slightly between production batches.

Estimated delivery timelines are approximate and may vary based on destination, customs processing, or seasonal demand.

7. Email Marketing

If you subscribe to our newsletter or create an account, you may receive updates regarding:

• Product launches
• Exclusive offers
• Restocks
• Brand campaigns
• Creator content

You may unsubscribe at any time using the link provided in our emails.

8. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

While we strive to protect your data, no internet transmission method is completely secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communication

To request changes regarding your information, contact us directly.

10. Children's Privacy

OHTAKU COFFEE does not knowingly collect personal information from individuals under the age of 13.

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be updated on this page with revised dates where applicable.

12. Contact Us

For questions regarding this Privacy Policy or your personal information, contact us at:

hey@ohtakucoffee.store